Privacy Policy
Introduction
Ecole Nouvelle de la Suisse Romande SA ("us", "we", or "our") operates https://ensr.ch/ (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site and our educational services. By using the Site, you agree to the collection and use of information in accordance with this policy.
The Personal Data that you communicate to us when you use our Site or Services is processed in accordance with Swiss Laws (notably the Federal Act on Data Protection - FADP).
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, and phone number ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
We also use the following external services:
- Google Analytics: allows us to measure the site's audience. By default and in accordance with the law, this service and related cookies are not activated on our Site without your consent. Privacy Policy
- Google Ads: We use Google's advertising platform to promote our educational programs to a qualified audience. This is subject to your prior consent. Privacy Policy
- Facebook Pixel: Helps us understand how you interact with our Site to better understand our audience. This is subject to your prior consent. Privacy Policy
- Hotjar: We may use Hotjar to optimize our Site, Services, and your experience. This is subject to your prior consent. Privacy Policy
- HubSpot: We use HubSpot as a CRM to manage our relationship with students and families and for business development. We may use HubSpot to send personalized newsletters with your consent. You can unsubscribe at any time via the links at the bottom of these emails. Privacy Policy
Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. You can also customize your preferences using the cookie banner on the Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Data storage
Personal Data processed by Ecole Nouvelle de la Suisse Romande SA are stored on a Fastnet or Key-Systems server, primarily located in Switzerland or the EU.
Your Rights (Information, Rectification, Deletion)
You have the possibility, free of charge and at any time, to:
- Ask us if we are processing Personal Data about you;
- Access the Personal Data we process about you;
- Ask us to modify or update erroneous Personal Data;
- Request the deletion of your Personal Data (subject to legal obligations like accounting or overriding interests).
To exercise these rights, please send a written request to: info@ensr.ch. Proof of identity will be required.
Access request and data portability
In the context of an access request, we undertake to deliver the digitized Personal Data in a customary electronic format (Data portability). The data subject may request that his or her Personal Data be provided to a third party of his or her choice, subject to written consent.
Data retention period
Unless the User requests its deletion, we will keep Personal Data for a period of maximum 3 years after your last use of the Services or last contact, subject to legal obligations (e.g., student records or accounting data which may require longer retention periods under Swiss law).
Amicable conflict resolution clause
In the event of any dispute, the Parties undertake to do their best to reach an amicable agreement. If no agreement is reached, the Parties undertake to settle any dispute through mediation before taking any legal action, except in cases where urgent provisional measures are necessary.
Changes To This Privacy Policy
This Privacy Policy is effective as of 23.02.2026 and will remain in effect except with respect to any changes in its provisions in the future. We reserve the right to update or change our Privacy Policy at any time. Your continued use of the Service after modifications are posted constitutes your consent to the updated terms.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: info@ensr.ch